Why use me...?
Feedback from customers tells me that I'm not the cheapest gas engineer in
the book, but nor am I the most expensive. This is just as I would like it to be,
because I take pride in offering good value for money rather than trying to
compete on cost alone.
There are several things that I do that will hopefully mean good value for
money to you...
1) I offer you fixed time appointments if this is important to you. Many
firms will expect you to stay in all morning (or all day even) so they can turn
up when it suits them. If you work normal office hours then tell me and I'll
visit in the early evening when you get home, or first thing in the morning so
you only need take an hour or two off work.
2) I am fair with my time charges. I charge for all the time needed to carry
out your repair, and this includes time spent travelling to and from your home.
However if my next call is nearby I would not need charge for the return journey.
(Further, on longer or more time-consuming
journeys if two or more customers in the same road or development group together
to book me, then the travelling time only needs to be paid once and can
therefore be shared amongst them all.) Otherwise I only charge you for time I've
spent on your repair. Unfortunately many firms will go the the
merchant for parts and keep the clock running without telling you, then give you
a bill for three or four hours when they barely spent an hour actually in your house. I don't do
this as it's open to abuse. If I don't have the right parts in my van, my policy
is to make a new appointment to re-visit after my next trip to the merchant
(when I'll buy parts for several customers in one visit). I'll only charge for time spent
buying spares if you instruct me to make a dedicated trip out to a merchant during the repair
to obtain parts urgently.
3) I'll go anywhere to fix a boiler! If you are happy to pay for the time I
spent travelling then I'm happy to drive to London, Bournemouth, Nottingham or
wherever you happen to be. The downside it that the further you are from me here
in Reading, Berkshire the more expensive the visit will be, but YOU make that
decision. Further, I only accept longer-distance repairs if I can be reasonably
certain of achieving a successful repair in a single visit. This will mean a
detailed discussion of the fault with you on the phone so I can determine what
is most likely to be wrong and I can arrive with the correct parts and
4) I am good with 'difficult' boilers. Many technicians simply refuse to work
on rarer boilers that they don't understand. 'Powermax' boilers are a good
example. These and other thermal store boilers (such as the Gulfstream,
Electramate, Systemate, Boilermate and Pulsacoil) are surprisingly difficult to
get mended. I specialise in these boilers and will arrive with a stock of spares
in the van so I can fix in a single visit. But like other technicians, there are
also certain boilers I don't like working on and avoid whenever possible. Now I
bet you are busting with curiosity! Ok, Worcester Greenstar, Potterton Promax,
and anything by Ariston will have me hoping you don't need a visit
5) Proper diagnosis. I may spend quite a bit of time diagnosing your boiler
fault. I may appear to be doing nothing apart from scratching my head and
reading notes. I prefer to find the fault for certain by checking,
testing, thinking. The 'other' way, favoured by many unfortunately, is to
announce confidently that (for example) "it's the fan", then fit a new
fan. If this doesn't work, then choose something else than often goes wrong
and replace that. This 'part changing' method can cost you dearly. Better to pay
to have the faulty part positively identified in the first place in my opinion.
6) Reliability. I turn up when I said I would. If I'm significantly delayed I'll call you and re-schedule. I'll never leave you waiting all day and
not turn up. That's a promise. Communicating with customers is important.
7) I explain things to you properly so you understand what needs to be done,
and why. Customers often say things to me like "well you're the first
person who's ever told us that!"
Can't think of anything else for now.... ;-)
No, hang on, here's another!
8) I LOVE recovering condemned boilers. If you've been told by another
technician that your boiler is old, dangerous and cannot be repaired but you
just don't believe it, then you may well be right. Especially if they seem
terribly keen to provide you with a quotation for a NEW boiler. By all means
contact me for a second opinion. I just might be able to get parts after all for
your apparently dead boiler and give it a new lease of life. Don't bank on it
but there is a significant chance.
Page first created 16th January 2004
Last updated 12th January 2010
Copyright 2004-2010 Michael Bryant