Contacting me...

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Getting to the point quickly:

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Please note I am a boiler technician specialising in boiler fault tracing and breakdown repair. I'm not an installer - I don't install appliances or carry out plumbing work of any description so no point in asking me to fit a boiler or connect up your new gas cooker.

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The only work I do is repairing boilers that have stopped working, which hopefully leads to me being quite good at it. And these days I work almost exclusively on 'vintage' or 'legacy' boilers, by which I mean boilers ten years old or a good deal more, and/or where the owner believes parts are 'hard to get' or 'not available'. Often not the case with the thousands of better quality vintage boilers still out there. Call me and see if I think I can repair yours. I'll probably say yes.

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I get a steady trickle of contacts asking if I'm still trading. Yes I am as of 14th May 2018! I'll update this date periodically so you'll know it's real.

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If you are considering asking me to visit and fix your boiler, then it's better to phone me rather than email. You'll almost certainly get my voicemail but I'll call you back and ask you some detailed questions about what's wrong and give you my best estimate of the likely cost to fix it. My mobile number is always the best number to get me on, it's 07866 766 364. Home/office is in Reading, Berkshire, 0118 966 0166.

   

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I'd quite like you to read this too :-) ....

Calls for annual servicing:

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In busy periods (Autumn and Winter) it seems only fair that I should give priority to callers with boiler breakdowns and no heating or hot water over calls for non-urgent annual servicing or maintenance. So if you call me asking for a non-urgent boiler service during a cold snap I'm less likely to respond than if you call me in the Spring or Summer.

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Technical advice requests: 

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If you want to contact me solely for some technical advice, please note I happy to answer emailed questions but only when I have time. I get so many emails it is no longer possible for me to answer everyone these days. Click here to email me. You may get a reply, you may not, depending on how many emails arrive in my in-box that day. If you email me for technical advice please also bear in mind human nature - I tend to answer concise, well-drafted emails FIRST, particularly those stating the make AND model of boiler and the exact problem clearly, and leave the more rambling or vague emails for later (or maybe never) ;-)

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Areas I cover:

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I'll go more or less anywhere to repair a boiler on my list of boilers in which I specialise, but bear in mind I charge an hourly rate for my time including the time I spend travelling to and from site. The time log starts when I leave home and stops when I get back. I live in Earley, between Reading and Wokingham, Berkshire, so if you are wondering if I cover your area then the answer is probably 'yes' provided you being happy to pay for my travelling time as well as repairing time. This policy lets you the customer decide which areas I cover rather than me arbitrarily saying I go 'here' but not 'there'. Now it's entirely up to you!

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In reality this means most of my repairs are relatively local as it quickly becomes uneconomic to employ me to travel for really long periods of driving time. However, with the less common appliances or awkward breakdowns where local engineers seem unable to carry out a proper repair, people still find it worthwhile to pay for my travelling as they can rely on getting a proper repair still at a significantly lower cost than fitting a brand new appliance.

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I regularly travel long distances under these circumstances. West London is a common trip and can be surprisingly close time-wise. (A lot depends of local roads and parking availability at the destination). For central or east London the traveling time can be as low as an hour and a half each way thanks to the M4 and M25 (when they are running freely). I've also carried out repairs in Bristol, Daventry, Bournemouth and Yeovil, to give more examples of places within reach. The furthest I've been so far is Nottingham!

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Once again my contact details are as follows:

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Email:    miketheboilerman@gmail.com

Home/office:    0118 966 0166

Mobile:     07866 766 364

   

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P.S.

I also often get asked if I can recommend a reputable heating engineer in your home town (wherever that happens to be).... I'm sorry but I can't. I hardly even know any engineers here in Reading beyond being on 'nodding terms' at trade counters, let alone where you might live!

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First created 16th January 2004

Last updated 14th May 2018

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