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I am still carrying out house visits under limited circumstances. Full details explained
Last updated 11th January 2021.
Updated Monday 11th January 2021
Government statistics show that approx 1 in 50 people in the UK are infected with Coronavirus, rising to 1 in 30 in London. This means that anyone in my occupation is likely to come into direct contact with the virus about once a week if they work normally. (Possibly even more frequently as the government’s statisitics lag. )
It is important for me not contract COVID-19 as I am in a higher risk category. So given the deteriorating COVID situation and until my turn arrives to be vaccinated, I have decided to reduce the number of people I come into contact with in my work to zero. I am doing this by only attending call-outs to empty/unoccupied houses and flats.
Regarding payment for repairs, in order to avoid human-to-human interaction I will require payment in advance. Where possible I’ll give you an estimate for the repair, to be paid in advance, or if not possible I shall request card details from you before going. I will draw my call-out charge before setting off, then draw the final cost of the repair once it is known and before leaving site, just as I do normally when the paying customer is absent. A credit card is fine which gives you Section 75 protection against a poor standard of service, not that I intend you to need it. I shall leave behind your paperwork and receipt next to the (working) boiler.
If you have a special need, e.g medical, elderly, shielding etc., text me and tell me and I’ll discuss in more detail with you.
So in summary, I’m willing to visit an empty house to fix your boiler, or if you are yourself isolating or have a special need. It is very unfortunate but with the COVID situation, these are the only terms under which I am currently willing to undertake house visits.
I will wear a face covering and socially distance if anyone is at home while I visit, and I will require you to also.
I regularly review and update this policy in response to changing circumstances, so it may be different if you visit again in a day or two.
* You might be worried about me stealing all your valuables if allowed in your house alone. In response I would say this would be highly counter-productive - I’m far more interested in fixing boilers than in going to prison!
In addition, I think/hope I have a good reputation which I’m very keen to maintain... :)
Copyright Michael Bryant 2020
Site first published 16th January 2004
Last updated Monday 11th January 2021
Gas Safe Register 197499, CIPHE registration number 56207